Insurance claims suck! They’re stressful, slow, confusing, and worst of all you’re filing one because something bad happened. After being part of hundreds of claims, I wanted to put together some of the best practices that we and our clients have used to make them a LOT less painful for everyone.
Probably the biggest time saver of us all is utilizing your insurance company’s in-network companies. Whether that’s an approved auto body shop they work with, a restoration company for your home, or a physician network for workers comp., this is going to save massive time and headaches. Most policies allow you to fix your car or repair your house from whomever you choose, as long as your adjuster approves of the repairs. It can take a week or longer for that negotiation between the adjuster and body shop to get an approval. And that’s before the repairs can even start! When you go with a body shop in their network, the body shop acts as your adjuster, and can start repairs immediately. You’ve saved yourself a week +, and the work is now probably guaranteed for the life of you owning the car. Win-win.
Be flexible for your adjuster. Unless you’re doing something that can’t wait, pick up the phone if they call. They’re probably working on dozens of other claims besides yours, and getting them on the phone is usually pretty tough. They return calls when they have time, and 9/10 times you’re going to get their voicemail if you call them. If you miss their call it coule be hours or a day before you can get back in touch.
To piggyback on the last point; be organized. Have all your questions written down, and go into calls assuming this is your one chance for the day to speak with the adjuster. It might be hours or the next day before the adjuster can get back to you.
Owner of Paul Nelson Insurance, and resident of Santa Cruz and Monterey counties for 30 years.